icx

ICX achieve Cyber Essentials Plus accreditation, again!

Thu, 05 Mar 2026 15:19:37 GMT

�� Exciting News from ICX! ��

Security isn't a one-time setup; it’s a continuous commitment. ��️

We’re pleased to announce that ICX has officially renewed our Cyber Essentials Plus accreditation .

This isn't just a badge on our website. It’s the result of a rigorous, independent audit of our security controls , proving that our systems meet the highest UK government standards.

Why this matters for our clients:

Data Integrity: Your information remains protected by industry-leading protocols.
Operational Resilience: Our processes are audited to withstand modern threats.
Unwavering Standards: We prioritise security so you can focus on growth.

Another year. Another successful audit. The same relentless focus on secure, high-quality operations.

#CyberSecurity #CyberEssentialsPlus #DataProtection #ICX #BusinessResilience ��

Igniting Excitement For Nissan's Next Chapter!

Wed, 21 Jan 2026 15:40:55 GMT

⚡ Electric Encounters: Igniting excitement for Nissan’s next chapter!

We’re proud to support Nissan GB with the pre-launch of the all-new Micra and LEAF, two icons reimagined for the electric future. This exclusive dealer event gives handraisers (“keep in touch”) their first opportunity to experience the vehicles up close, ahead of public release.

The ICX team has been proactively reaching out, securing appointments and delivering an integrated, personalised booking experience. It’s a great example of how we combine intelligent outreach with operational care to drive meaningful engagement.

We’re delighted to help bring customers closer to the future of Nissan.

Let’s make this moment electric. ⚡

#ICX #ElectricEncounters #NissanGB #Micra #Leaf #CustomerExperience #AutomotiveInnovation #PreLaunch #DealerEvent #EVFuture #CXDriven #BrandEngagement

ICX launch Nissan GB "Always On" Programme

Wed, 17 Sep 2025 10:09:18 GMT

�� Exciting news for ICX!

We’re proud to announce our latest partnership with Nissan GB, delivering an “Always On” Survey Programme designed to enhance customer engagement and drive valuable insights.

For over a decade, we've supported Nissan GB with high-quality sales leads, and now, we're taking customer intelligence to the next level - helping Nissan understand buying decisions and brand defection trends. This real-time intelligence will empower Nissan GB, improve customer experiences, and ultimately requalify lost leads.

We are thrilled to continue our journey with Nissan GB as we bring innovation and expertise to customer engagement!

#ICX #CustomerEngagement #NissanGB #Innovation #AlwaysOn #AutomotiveSolutions #CX ✨

Evans Halshaw appoint ICX as Live Chat partner

Thu, 31 Jul 2025 12:41:50 GMT

�� Exciting News!

Thanks to our success delivering exceptional 24/7 Live Chat services for Stratstone , ICX is proud to announce that we’ve now been appointed to deliver 24/7 Live Chat services for Evans Halshaw as well!

This milestone is a testament to our team’s dedication to enhancing customer engagement, providing first-class support, and generating valuable leads . We look forward to bringing the same level of excellence to Evans Halshaw and continuing to drive meaningful customer interactions.

Stay tuned for updates as we embark on this exciting new journey! ��✨

ICX achieve Cyber Essentials Plus accreditation

Wed, 26 Mar 2025 11:59:58 GMT

�� Exciting News from ICX! ��

We’re proud to announce that ICX has passed a rigorous external technical audit and achieved the prestigious Cyber Essentials Plus accreditation!

Cyber Essentials Plus demonstrates our commitment to meeting the highest security standards and safeguarding our clients' customer data against cyber threats.

In today's digital age, data security isn't just a nice-to-have—it's essential. Contact centres handle sensitive customer information every day, and the trust you’ve worked hard to build with your customers relies on the integrity and security of their data.

Are you confident that your current suppliers are doing enough to secure your customers’ data?

Let’s talk about how we can support your business with secure, seamless customer experience.��

#ICX #DataProtection #CyberSecurity #CyberEssentialsPlus #Trust #CX

Stratstone appoint ICX as Live Chat partner

Thu, 27 Feb 2025 11:47:49 GMT

�� Exciting News! ��

We’re thrilled to announce that ICX has been appointed to deliver 24/7 Live Chat services for Stratstone. Our partnership will enhance customer engagement, provide first-class support for Stratstone's customers, and generate valuable leads for Stratstone’s Aftersales and Sales teams.

Stay tuned for more updates as we embark on this exciting journey together. ��✨

OPINION: What is customer closeness/centricity and why does it matter?

Tue, 19 Mar 2024 15:22:28 GMT

Steve McLennan (formally Head of INFINITI Europe), has written an opinion piece asking "What is customer closeness/centricity and why does it matter?".

Steve looks at how customer closeness/centricity is driven by company culture through an absolute commitment by an organisation's senior management to engage directly with customers consistently and take into consideration the impact on customers when making decisions.

Please take a few minutes to read his thoughts.

OPINION: The Chinese brands are coming - what does it mean for existing OEMs?

Thu, 12 Oct 2023 15:11:06 GMT

Steve McLennan (formally Head of INFINITI Europe), has written an opinion piece assessing the potential impact of new Chinese brands entering the UK market over the next 12-18 months.

Steve talks about the speed of decision-making at existing OEM's, the choices and options available to retailers, and much more.

Steve gives clarity and valuable insight into the challenges and where the focus should be.

Please take a few minutes to read his thoughts .

ICX achieve FCA Appointed Representative status

steven.sykes@icx.co.uk (Steven Sykes) — Tue, 28 Mar 2023 14:03:48 GMT

As ICX looks to continuously improve its customer dialogue services, it is pleased to report the attainment of FCA approval status.

ICX has been working with ITC Compliance Ltd to become an Appointed Representative.

This achievement permits ICX customer experience advisors to discuss, where appropriate, consumer credit products and their terms and conditions, for both online and offline customer journey scenarios.

FCA approval status readies ICX for the forthcoming 'Consumer Duty' legislation.

Steven Sykes, ICX Managing Director, commented; " a further testament to the quality of our people and processes, FCA approval empowers us to extend the services and positive experience we deliver on behalf of client brands towards their customers"

ICX achieve Cyber Essentials Plus certification

Tue, 04 Oct 2022 12:16:20 GMT

Demonstrating our ongoing commitment to data security, ICX underwent a rigorous cyber security audit, delivered by external specialist, Bulletproof.

ICX passed the audit and has achieved Cyber Essentials Plus certification.

Stellantis appoint ICX to deliver Alfa Romeo and Jeep Aftersales CSI programmes

Mon, 06 Jun 2022 19:33:09 GMT

Stellantis has appointed ICX to deliver Aftersales CSI programmes for their Alfa Romeo and Jeep brands.

Utlising their customer contact strategy and business intelligence platform, ICX will support Alfa Romeo and Jeep to identify where dealers are delivering outstanding performance, and the areas where they can further enhance their service offering.

Renault UK appoint ICX as Live Chat partner

Wed, 29 Sep 2021 11:50:21 GMT

ICX will qualify sales enquiries from across Renault's ICE and EV range, 24/7, before sending the leads in real-time to Renault UK's central CRM platform ready for dealer engagement.

ICX launches Twitter chat service

Wed, 09 Jun 2021 14:09:45 GMT

As part of ICX's drive to enhance the customer experience, we have added Twitter chat integration to our service offering.

As an omni-channel contact centre we can manage your customer relationships using calls, SMS, email, Live Chat, WhatsApp chat and Facebook Messenger chat. Simply add the Twitter credentials to your site & we will do the rest.

Suzuki GB Bikes appoint ICX as Live Chat partner

Tue, 25 May 2021 09:21:22 GMT

ICX will deliver 24/7 Live Chat for bikes.suzuki.co.uk, qualifying sales enquries from across their bike range, before sending them to Suzuki GB's central CRM platform.

ICX launches Facebook Messenger chat service

Fri, 21 May 2021 14:01:58 GMT

As part of ICX's drive to enhance the customer experience we have added Facebook Messenger chat to our service offering.

As an omni-channel contact centre we can manage your customer relationships using calls, SMS, email, Live Chat, WhatsApp chat and Facebook Messenger chat. Simply add the Facebook Messenger to your site & we will do the rest.

Suzuki GB appoint ICX as Live Chat and concierge partner

Mon, 15 Feb 2021 10:15:17 GMT

ICX will deliver the Live Chat & concierge service for cars.suzuki.co.uk, seamlessly qualifying enquiries before sending them in real-time to dealers and Suzuki GB's central CRM platform.

ICX launches WhatsApp chat service

Mon, 08 Feb 2021 10:15:18 GMT

As part of ICX's drive to enhance the customer experience, ICX has added WhatsApp chat integration to our service offering. In synergy with inbound and outbound calls, SMS, email and Live Chat, simply add the WhatsApp credentials to your site & we will do the rest.