Clients

ICX are a critical and integral part of our customer experience and lead management service at Nissan. Their experienced call centre team help us ensure that we only provide the highest quality leads to our dealers, maximising our network’s efficiency, which allows them to spend more time working directly with our customers and less time prospecting on the phone. The team at ICX also support Nissan as part of a diverse toolkit when it comes to agile problem solving, and their capabilities in data management and integration mean we can deliver solutions that connect our online and offline experiences where we would otherwise face much longer project durations or development expense.

We've partnered with ICX for two years and in that time have been very pleased with the service we've received.  They have delivered a professional service and have been very reactionary when required. They are proactive in providing solutions to our ever changing business requirements and continuously suggest refinements to our existing programs; ensuring we continue to meet Customers' ever changing demands.

ICX has been a key partner since 2015 & has delivered multiple customer contact & sales lead qualification programmes for Suzuki GB. Utilising different communication channels, from telephony to live chat, CIA’s client services team has always been dynamic, open & delivered a great service.

We have worked with ICX for a number of years. Their flexible and pro-active approach has been invaluable in adapting to changing business and market needs.

I always find the ICX management team provide excellent customer service, always resolving an issue as quickly as possible. The regular communication, initiated by ICX, with the dealership provides an understanding of customer expectation and maintains a good working relationship.

ICX consistently provide a result driven, high level of service, whilst developing new solutions tailored to our business.