🚀 Exciting news for ICX! We’re proud to announce our latest partnership with Nissan GB, delivering an “Always On” Survey Programme designed to enhance customer engagement and drive valuable insights. For over a decade, we've supported Nissan GB with high-quality sales leads, and now, we're taking customer intelligence to the next level - helping Nissan understand buying decisions and brand defection trends. This real-time intelligence will empower Nissan GB, improve customer experiences, and ultimately requalify lost leads. We are thrilled to continue our journey with Nissan GB as we bring innovation and expertise to customer engagement! #ICX #CustomerEngagement #NissanGB #Innovation #AlwaysOn #AutomotiveSolutions #CX ✨

🎉 Exciting News from ICX! 🎉 We’re proud to announce that ICX has passed a rigorous external technical audit and achieved the prestigious Cyber Essentials Plus accreditation! Cyber Essentials Plus demonstrates our commitment to meeting the highest security standards and safeguarding our clients' customer data against cyber threats. In today's digital age, data security isn't just a nice-to-have—it's essential. Contact centres handle sensitive customer information every day, and the trust you’ve worked hard to build with your customers relies on the integrity and security of their data. Are you confident that your current suppliers are doing enough to secure your customers’ data? Let’s talk about how we can support your business with secure, seamless customer experience.💻🔒 #ICX #DataProtection #CyberSecurity #CyberEssentialsPlus #Trust #CX

🎉 Exciting News! 🎉 We’re thrilled to announce that ICX has been appointed to deliver 24/7 Live Chat services for Stratstone. Our partnership will enhance customer engagement, provide first-class support for Stratstone's customers, and generate valuable leads for Stratstone’s Aftersales and Sales teams. Stay tuned for more updates as we embark on this exciting journey together. 🚗✨

Steve McLennan (formally Head of INFINITI Europe), has written an opinion piece asking "What is customer closeness/centricity and why does it matter?". Steve looks at how customer closeness/centricity is driven by company culture through an absolute commitment by an organisation's senior management to engage directly with customers consistently and take into consideration the impact on customers when making decisions. Please take a few minutes to read his thoughts.

Steve McLennan (formally Head of INFINITI Europe), has written an opinion piece assessing the potential impact of new Chinese brands entering the UK market over the next 12-18 months. Steve talks about the speed of decision-making at existing OEM's, the choices and options available to retailers, and much more. Steve gives clarity and valuable insight into the challenges and where the focus should be. Please take a few minutes to read his thoughts .