ICX achieve FCA Appointed Representative status
Steven Sykes • March 28, 2023
As ICX looks to continuously improve its customer dialogue services, it is pleased to report the attainment of FCA approval status.
ICX has been working with ITC Compliance Ltd to become an Appointed Representative.
This achievement permits ICX customer experience advisors to discuss, where appropriate, consumer credit products and their terms and conditions, for both online and offline customer journey scenarios.
FCA approval status readies ICX for the forthcoming 'Consumer Duty' legislation.
Steven Sykes, ICX Managing Director, commented; "a further testament to the quality of our people and processes, FCA approval empowers us to extend the services and positive experience we deliver on behalf of client brands towards their customers"
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