ICX are a critical and integral part of our customer experience and lead management service at Nissan. Their experienced call centre team help us ensure that we only provide the highest quality leads to our dealers, maximising our network’s efficiency, which allows them to spend more time working directly with our customers and less time prospecting on the phone. The team at ICX also support Nissan as part of a diverse toolkit when it comes to agile problem solving, and their capabilities in data management and integration mean we can deliver solutions that connect our online and offline experiences where we would otherwise face much longer project durations or development expense.