Live Chat
Boost sales with our 24/7 Live Chat team to actively manage your website’s Live Chat function. Working to rapid response times we ensure your customers are dealt with quickly and professionally.
Full Service
Operating 24/7, our Live Chat team will qualify sales enquiries, respond to queries, book appointments and handle complaints. Using our technology we can send customer leads in real-time to your team for action.
Why choose us:
- 24/7 service
- Rapid response to predefined SLAs
- Real-time lead transfer
- Agents operate as an extension of your team
Software
To deliver the best possible customer experience we use the latest Live Chat technology. If you would like your team to manage some or all of your Live Chat activity we can set our software up directly on your website.
Why choose us:
- Live Chat can be managed in-house
- Option to use the ICX team for out-of-hours service
- Ability to go from a Live Chat session to voice or video call
- WhatsApp integration
- Call-back widget, so your customer can request a call-back at a time convenient to them
- Mitel and Salesforce integration
LET'S TALK
If you would like more information on any of the above or want to discuss your outsourcing requirements in more detail, please contact us and we will be happy to help