Who We Are
- We provide customer contact solutions to deliver satisfaction and increased revenue for your brand
- We specialise across customer journeys in the automotive and financial sectors
- We are a virtual, agile and proactive partner, with experienced, highly trained staff using the latest technology
- Our flexibility is perfect for new entrant brands coming to market in helping them scale their business
- Our experience with leading companies enables us to support and develop established brands with improving their customer experience
MANAGEMENT TEAM
Steven Sykes
Managing Director
I have 20+ years' experience working with clients across different vertical markets, successfully delivering their data, insight, technical and CRM programmes.
My job is to set the strategic vision and ensure the team has the latest technology & high-quality training to successfully deliver your customer contact programme.
Rachel Hooper
Client Services Director
I have 20+ years’ contact centre experience gained across a wide variety of roles, from operations to performance & operational management, and most recently client services.
My role is to ensure we fully understand your customer programme requirements and to work with our Technical, Operations & Quality teams to deliver a first-class service.
Scott Brown
Technology Director
I have 15+ years’ experience in IT, from database and web service development to virtualisation of hardware and system migrations.
My objective is to ensure we deliver your customer programme using the latest technology and where required, seamlessly integrate with your systems.
Steven Stewart
Product Director
I have 15+ years’ experience developing innovative, customer centric software solutions for the automotive sector.
I am responsible for delivering applications, interfaces and analytics solutions that are intuitive, insightful and available on demand.
NON-EXECUTIVE DIRECTORS
Rob Lewis
Chairman
30+ years' experience in a multitude of disciplines within the automotive arena. Rob has held a series of senior roles at both large corporates and entrepreneurial start-ups.
With a particular focus on CRM and associated technologies, Rob is one of the pioneers of the industry.
David Robertson
Non-Executive Director
30+ years in the ITC industry in development, sales, marketing and leadership roles where Dave worked with vendors, customers and partners around the world. Dave advises the ICX board on industry trends, strategy and operational plans.
Derek McGowan
Non-Exective Director
30+ years’ experience delivering CRM products & services to the banking, finance and automotive industries. Derek worked for IBM in engineering, sales and senior management roles before becoming joint owner & CEO of Contact Advantage, a software solutions provider for the automotive industry.
Kevin Lewis
Non-Executive Director
Specialising in M&A projects, Kevin is a co-founder of Blackhawk Capital, a private equity boutique focused on the Telecommunications, Media & Technology sector.
Kevin, alongside Rob Lewis, co-founded and built Actuate Ltd, a business solutions provider focused on the automotive industry, before successfully selling it to MSX International.
Steve Penson
Non-Executive Director
40+ years' experience working in the automotive and customer service sectors. Starting as a technician Steve has worked for blue-chip companies, rising to director level. Steve has worked all over the world and brings his knowledge and host of skills to ICX with his experience of customer service, people, development and business process.
Join us
We are always looking for great people to join our team. If you are motivated, hard working and customer focused, please send us your CV.
Please fill out the form and attach a current version of your C.V. Alternatively, you can email us at the address below.